Privacy Policy

Effective date: August 15, 2026

Lagom Ops Co. ("Lagom," "we," "us") builds and operates custom operations software for home service businesses. This policy explains what information we collect through lagomops.co and in the course of providing our services, how we use it, and the choices you have. We keep this simple on purpose: we collect only what we need to talk to you and do the work, and we never sell your information.

Information We Collect

Contact and inquiry information. When you submit our contact form or book a discovery call, we collect the details you provide — typically your name, business name, location, phone number, email address, and your answers to our questionnaire about your business operations.
Correspondence. Emails, texts, and call notes exchanged while discussing or providing services.
Client business information. If you become a client, we collect the information needed to build and operate your system — such as your pricing rules, service offerings, branding assets, and business contact details.
Basic technical data. Our web server records standard logs (IP address, browser type, pages requested) for security and troubleshooting. We do not run advertising trackers on this site.

How We Use Information

To respond to inquiries and schedule and conduct discovery calls;
To build, deliver, host, maintain, and support the systems clients hire us to provide;
To send invoices and process payments;
To communicate about your project, service updates, or changes to terms;
To protect the security and integrity of our infrastructure.

We do not sell, rent, or trade personal information. We do not use your information for third-party advertising.

Your Customers' Data (For Our Clients)

If you're a Lagom client, the customer data that flows through your portal — your leads, customers, estimates, invoices, and payments — belongs to you. We host and process it solely to operate your system. We do not use your customer data for our own purposes, do not share it with other clients, and will provide a full export at any time on request, including if you leave.

Service Providers

We use a small number of service providers to operate our business, each only for its stated purpose: payment processing (Stripe), email and calendaring (Google Workspace / Gmail), server hosting (DigitalOcean), offsite encrypted backups (Backblaze), and scheduling (Calendly). These providers process data on our behalf under their own privacy and security terms. Our client systems are self-hosted on infrastructure we control — client and customer data is not handed to third-party SaaS platforms beyond those listed.

Security

Data is encrypted in transit (TLS/SSL). Client systems run on dedicated server infrastructure with database-level access controls (including row-level security), hardened access, and automated nightly offsite backups. No method of transmission or storage is 100% secure, but we treat security as a core part of the product, not an afterthought.

Data Retention & Deletion

We keep inquiry information as long as needed to respond and follow up, and client information for the duration of the engagement plus any period required for legal, tax, or accounting purposes. You may request deletion of your personal information at any time by emailing lagomops.co@gmail.com — we will honor the request except where retention is legally required.

California Privacy Rights (CalOPPA)

California residents may request details about the personal information we hold about them, request corrections, or request deletion, by emailing us at the address below. We respond to all verified requests. Our site does not respond differently to browser "Do Not Track" signals because we do not track visitors across third-party websites in the first place.

Children

Our website and services are directed at businesses and are not intended for children under 13. We do not knowingly collect personal information from children through this site.

Changes to This Policy

If we make material changes, we'll update the effective date above and post the revised policy here. Continued use of the site or our services after changes take effect constitutes acceptance.

Contact

Lagom Ops Co. · Bay Area, California
lagomops.co@gmail.com · (415) 579-1541