Terms of Service

Effective date: August 15, 2026

These Terms of Service ("Terms") govern use of the lagomops.co website and, at a general level, the services offered by Lagom Ops Co. ("Lagom," "we," "us"). Client engagements are governed primarily by the individual service agreement signed at the start of each engagement; if these Terms and a signed agreement conflict, the signed agreement wins.

What We Do

Lagom builds, hosts, and maintains custom operations software for home service businesses — estimators, customer and lead management, estimate and invoice workflows, payment tooling, scheduling, and related automation. Services are provided as a one-time setup engagement plus an ongoing monthly service plan that covers hosting, maintenance, updates, and support at the client's chosen tier.

Payment Terms

Setup: 50% of the setup fee is due to begin work. The remaining balance is due when your system goes live. You never pay the full setup fee for work that hasn't been delivered.
Monthly plan: Billing begins at go-live and recurs monthly. Plans cover hosting, maintenance, updates, and support for the features in your tier.
Payment processing: Payments are processed through Stripe. We never see or store your card numbers.
Late or failed payments: If a monthly payment fails and isn't resolved within a reasonable period after notice, we may suspend service until the account is current. We'll always communicate before suspending anything.

Your Data Is Yours

All business data in your system — your customers, leads, estimates, invoices, payments, photos, and settings — belongs to you. If you cancel, we will provide a complete export of your data in standard formats and, after a reasonable transition window, delete it from our systems on request. No lock-in, no hostage data.

Cancellation

Monthly plans may be cancelled at any time with notice before your next billing date; service continues through the end of the paid period. Setup fees pay for build work already performed and are not refundable once the corresponding work is delivered (remember: half is only ever due after go-live).

Client Responsibilities

Provide accurate business information — pricing rules, service details, branding — during discovery, and review the system before go-live;
Keep login credentials secure and let us know promptly about any suspected unauthorized access;
Use the system lawfully, including compliance with laws that apply to your communications with your own customers (e.g., text-message consent);
You are responsible for the accuracy of estimates, invoices, and contracts you send to your customers through the system — the software encodes the rules you give us.

Our Commitments & Practical Limits

We aim for your system to be available, accurate, and fast, and we maintain security controls, monitoring, and nightly offsite backups. That said, software and the internet have practical limits: we do not guarantee uninterrupted or error-free operation, and scheduled maintenance or third-party outages (payment processors, email providers, hosting) can occasionally affect service. When issues happen, fixing them is the job — that's what the monthly plan is for.

Disclaimers & Limitation of Liability

Except as expressly stated in a signed service agreement, services are provided "as is" without warranties of any kind, express or implied. To the maximum extent permitted by law, Lagom's total liability arising out of or related to the services is limited to the amounts you paid us in the twelve (12) months preceding the claim, and we are not liable for indirect, incidental, or consequential damages, including lost profits. Nothing in these Terms limits liability that cannot be limited under applicable law.

Intellectual Property

You own your data and your branding. Lagom owns the underlying software, templates, code, and know-how used to build and operate client systems, including improvements developed during engagements. Your engagement includes a license to use the system we operate for you for as long as your plan is active. Unless you've purchased white-label service, customer-facing pages may carry discreet "Powered by Lagom Ops Co." attribution.

Governing Law

These Terms are governed by the laws of the State of California. Any disputes will be resolved in the state or federal courts located in Contra Costa County, California, and both parties consent to that venue.

Changes

We may update these Terms from time to time. Material changes will be reflected in the effective date above, and for active clients, in writing. Continued use of the site or services after changes take effect constitutes acceptance.

Contact

Lagom Ops Co. · Bay Area, California
lagomops.co@gmail.com · (415) 579-1541